Effective Grievance Handling Mechanism in the Education Sector in India: Supporting Organisational Performance

Authors:

Khushi Narwat, Dr. Farhat Mohsin, Dr. Savita Singh

Keywords:

Grievance Management), HR Practices, Organisation Performance, Grievance Handling

Abstract:

Purpose: The primary determinant for the long-term success of a business lies in its ability to prioritize and sustain favorable employee-employer relationships. The failure of a company to attain its aims and objectives can be attributed to the absence of a harmonious relationship between management and employees, resulting in an unfavorable work environment. In the realm of education, it is vital to address grievances and comprehend their consequential influence on organizational performance. This research aims to analyze the primary variables contributing to employee dissatisfaction and examine the influence of employee grievance handling on organizational performance. Methodology: This study is primarily characterized by its descriptive nature, as it relies solely on secondary data obtained from various online sources, research theses, research publications, and academic journals. Findings: The study demonstrates that effective handling of employees' grievances is a primary determinant in cultivating positive relationships and harmony inside a company. This, in turn, contributes to solidifying employee loyalty to the organization, ultimately leading to the overall success of the firm. Conversely, an organization that fails to address employee grievances and lacks an effective system for resolving such issues will inevitably encounter a multitude of problems. These issues will ultimately lead to adverse organizational performance and outcomes, including diminished productivity, increased absenteeism, and a lack of discipline within the workplace. Research limitations: The primary shortcoming of the present study is the dearth of relevant prior research, especially in the field of education. To learn its function, more study is required. In the future, the researcher intends to make an effort to do in-depth research with a broader scope, with an emphasis on the educational sector. Practical implications: This study offers a comprehensive analysis of the importance of implementing a formal grievance system to effectively address employee issues in a timely manner. By doing so, it aims to prevent these problems from impeding organizational growth and enhance understanding of how organizational performance can be enhanced through effective grievance management.

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